FAQ

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Winedab is an online wine subscription club – with a difference. We ask you some simple questions to understand your individual wine taste, and then hand pick six wines to deliver to you each month.

That’s a wonderful question! To join WineDab, simply TAKE THE QUIZ to find out your unique wine palate and each month, we’ll handpick the right wine that will match your tastes.

Our wines come from all around the world and across New Zealand; largely from smaller, family growers who produce wine with a passion. Each month, we change our wine selection so you get a different wine for every subscription box. But don’t worry! We make sure that each wine sent to you is handpicked for your profile which means that every delivery should be a delicious surprise!

We ask you simple questions about your tastes which we then use to hand pick wines for you. We’ve designed the questions to be easy to answer – no wine knowledge required!

If you don’t like the wine, simply contact us and we’ll sort it out pronto!

We want to give you wine that you will love – the best quality for the best price. And we want to give you wine that you might not have tried before. So we source wine from many countries, including New Zealand.

After joining our monthly subscription, your first box of handpicked wines will be dispatched within 5 working days. Your renewal date will then be moved to either the 5th, 12th, 19th, or 26th of the month. Depending on which date is closest from your first purchase. You can expect to receive your monthly wines within 3-5 days after your renewal.

Yes, we can do this for you! If you would like to change your renewal date so that you get your wines delivered at a more convenient time, send us a message at help@winedab.com.

We are building a scalable business where we keep the costs down so we can provide you the best price. This means we deliver your monthly subscription in batches. Our renewal dates fall on the 5th, 12th, 19th, or 26th of the month. Let us know if you want it moved earlier or later and we’ll sort it out for you.

That’s what we aim to do each month. Of course we’d like to help you. If the wine is in stock, we’ll be happy to send you another box of that wine (which is separate from your regular monthly subscription). Our boxes are in quantities of 1, 3, 6 or 12. Just send us an email at help@winedab.com with what you want – mixed boxes (i.e. more than one wine) are fine, but the minimum order is three bottles. The price will be the same as the subscription price for that box. We will deliver the wine at the same time as your next order.

Yes we are proudly New Zealand owned and operated. We are based in Grey Lynn, Auckland.

You can cancel any time. Just log in to your account and hit cancel or email us at help@winedab.com